Frequently Asked Questions

Ordering

How can I track my order?

• We will email you as items in your order ship, or if there are updates on the status of your order.
• If you have a Flunah.com profile, sign in to your account. You’ll see which purchases are on the way and get to the shipment tracking updates.
• If you don’t have an account, find your order number, then go to order information and enter it.

How do I know if ordering online is secure?
To help determine if your connection is secure, look at the status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser), Secure Sockets Layer (SSL) should be active, which helps to protect the transmission of information through the website. You should also verify that the URL for the page you are on includes “https” at the beginning. Most browsers offer additional security alerts as well.

What happens when my item is backordered?
Items that aren’t available to ship when an order is placed are on backorder and will ship at a later date. We’ll provide you with an approximate ship date when you add the item to your bag and when you check out. Backorder ship dates are approximate, and we’ll email you if the date changes. Please note that, while your credit card will be authorized on the date you place your order, you will not be charged until the item ships.

I can’t find my Flunah purchase history. What happened to it?
Information for past Flunah orders may no longer be viewable in your account purchase history. If you need to find information regarding a past Flunah purchase, we recommend referencing your order confirmation emails or contacting our sales@flunah.com

 

Registration Benefits

How do I create a Flunah.com account?
Go to your account, provide the requested information, and you’re ready to go.

What are the benefits of registering?

• Customer Reviews: Share your thoughts about your Flunah purchases. Assign a one- to five-star rating and write a review.
• Email Updates: Get the scoop by signing up for specialized email updates. Whether you’re interested in fashion trends, menswear, womenswear or sale items, we’ve got the email update for you. You can unsubscribe from our newsletters at any time by clicking Unsubscribe at the bottom of any email we’ve sent you.
• Address Book: For a true time-saver, fill your address book with your family’s and friends’ addresses so that you never have to enter them again in the future.
• Purchase History: If you’ve placed an order, you can determine its status, plus check on the order dates and order numbers for items you’ve purchased in the past.

Payments & Taxes

What methods of payment can I use?

Flunah accepts the following:

• Paypal Accounts:
• 2Checkout:

Will you charge sales tax on my order?
No.

Billing & Charges

What is a Credit Card Authorization?
Once your order is placed, a pre-authorization (pending charge/hold) for the full amount will be applied to your credit card. Depending on your financial institution, this pre-authorization is usually removed automatically within 7 days.

When will my credit card be charged?
Your credit card will be charged for the cost of each item as it ships. You may see multiple credit card charges if you have an order that contains multiple items that are shipped at different times.

When will I receive my refund?
All refunds will be credited to your original form of payment or a Flunah Gift Card.

If you return an item to a Flunah store, the refunded amount will be applied to your credit card. Depending on your financial institution, you may see that refund within 3–5 business days. If you return an item to us by U.S. mail, we usually receive it within 10–14 business days. Once the item is received, we will process your refund. Depending on your financial institution, you may see that refund on your credit card within 3–5 business days.

Can I cancel an order?
You can request to cancel your order within a short time period after placing your order. To cancel your order, sign in to your account, find the order in your purchases, click “Details” and then click “Cancel Order” to start the request process. If the “Cancel Order” button is disabled, the window to cancel has passed and your order is not eligible for cancellation. We’re unable to cancel an order beyond this time period.

Your payment method will not be charged if we are able to cancel your order. If we’re unable to cancel your order, your payment method will be charged and your items will be shipped to you. We always have free returns by mail and in store.

Shipping

How much will it cost to ship my order?
Shipping cost will be included in each order.

Can I return or exchange my purchase if I don’t like it?
Yes. For information, see our Returns & Exchanges policy

What do I do if I didn’t receive a shipment?
If you’re missing items or shipments, contact us within 30 days of ship date.

Returns & Exchanges

You can return items by website online or contact us at: sales@flunah.com

We handle returns on a case-by-case basis with the ultimate goal of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We’ll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us. We apply refunds to the tender used to purchase the items being returned. If we choose to provide a refund and no record of sale is available, we’ll ask for personal identification and a refund will be provided at the current price on a Flunah Gift Card.

Coupons, Promotions & Sales

How often does Flunah have sale events?
We make offers, flash sales, and occasional sales and provide our customers’ with coupons and gifts all over the year.

What kinds of promotions do you offer?

We like to reward our customers with special promotional offers. Available promotions will be indicated on relevant pages of our website. We offer:

• Gifts with Purchase
• Buy Two & One Free
• Coupons
• Continuous Sales

How do I use a promotion code?

• Promotion Code: You may qualify for a promotion that is associated with a specific code. Promotion codes can be found on the promotion or product details page. To retrieve your gift, enter the code in the promotion code field in the payment section during the Checkout process. Promotion codes are not case sensitive.
• Automatic: Many promotions do not require a promotion code and will automatically be added to your order during the Checkout process. You can see that the promotion has been added at the bottom of the Checkout page.

Are there any restrictions for promotions?
Promotions may be limited to purchases from participating brands, a specified group of items or a minimum order price. All promotions are available for a limited time during indicated dates, and only while supply lasts. Promotional offers do not apply to international orders.

Does Flunah offer coupons?
We do offer Flunah coupons for sales and  discounts.

About Flunah.com

Why doesn’t your site work with my browser?
Ordering from our site requires the use of an SSL-compliant browser. We recommend using the latest version of Google Chrome, Microsoft Edge (preceded by Internet Explorer), Apple Safari or Mozilla Firefox. If you’re using early versions of the browsers listed, we can’t guarantee that all our site features will work correctly. You’ll need to turn on cookies in your browser preferences too.

Do I need to turn on cookies in my web browser to shop the site?
Yes. Flunah.com cookies allow us to:

• Recognize you as a returning visitor.
• Store and retrieve items in your Shopping Bag and in your Wish List.

Flunah is committed to continually improving your experience with our website. Cookies are an effective way to identify unique and anonymous visitors, and understand how they navigate our website. An anonymous visitor to our site remains anonymous in all cases. We do not attempt to identify visitors if they do not voluntarily register on our website or place an order. Cookies can’t be used to retrieve personal data from your hard drive, install a virus, get your email address or obtain any information about who you are.

We only use the information that we gather from the use of cookies to understand usage patterns, offer personalized features or to isolate problems experienced by visitors to our website. We do not use cookies for any other purpose.

How do I turn on cookies in my browser?
To turn on cookies and shop our site, follow the steps provided by your browser:

• Google Chrome
• Microsoft Edge (preceded by Internet Explorer)
• Mozilla Firefox
• Apple Safari

You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order or enable you to make a purchase from our website. Nor will we be able to recognize you as a signed-up user to allow you access to your account information.

How do you use cookies?
We use cookies in order to improve your shopping experience. When you visit Flunah.com, your cookie helps us keep track of your order as you shop our website. If you have saved your information with us, your cookie allows us to recognize you when you return to our website and provides you with access to your account information. If you saved your information with us or ordered from us, we also use cookies to monitor and maintain information about your use of our website. If you have not saved your information with us or ordered from us, we may monitor and maintain information about your use of our website in a manner that does not identify you. In either case, this information helps us serve you better by improving our website design, as well as our products, services and promotions.

We also may use cookies to track and maintain the identity of the website you visited immediately prior to ours to further improve our website design and to fulfill contracts with our business partners. We do not otherwise track any information about your use of other websites.

Does your site use pop-up advertising?
No, Flunah.com does not participate in pop-up advertising. If you are seeing pop-up ads on your computer screen, it is most likely due to an adware program installed on your hard drive. Many of these programs are designed to install themselves with little to no warning while you browse shopping, coupon and music websites.

How can I contact Flunah about a potentially fraudulent website or email?
Recently, there has been an increase in the number of websites and emails that try to lure customers into providing personal information. Often these emails or websites solicit charitable donations under the name of reputable companies or offer Gift Cards in return for information. Flunah does not solicit charitable donations in this way, or sponsor these websites, nor are we affiliated with the site operators. If you are aware of any potentially fraudulent websites or emails, please forward the information to support@flunah.com.